I am one of those people that is always nice to customer service people. I was a cashier for 4 years in high school and college so I know the job sucks. I go out of my way to use please and thank you, and take what they're saying as fact. That's the way you're supposed to be. You're supposed to be respectful and kind. And they're supposed to be helpful in return.
However, as I've learned today, when they're completely, and utterly un-helpful in return, I have no idea how to act. Let's just say I had to deal with 2 different car rental companies today. Both of which, I had reservations for. And neither of them actually respected that reservation, which meant I walked away from both car-less - which is a bit of an issue because I had just dropped my own car off to be fixed. That right there, that's the issue.
I'm not asking for much. I understand that there are runs on car rentals. I even understand that car rental companies can't be expected to rent a car to someone that doesn't have a reservation. But when I have a reservation, a reservation that was confirmed earlier today not once but twice, why on earth do you not have a car for me? Why did you rent all your cars out, including the one that had my name on it? And why when I asked for a supervisor did you tell me I could call Baltimore City, and tell me if I wanted a car, I'd actually have to drive to Baltimore City? Why are you so darn unhelpful?! And rude to boot!?
And most importantly, why was I tongue-tied and incapable of being rude back to you? Darn you lack of back-bone!
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